An effective partnership studied were those in which the CIO took initiative in discussing ITPM with business leaders and eventually transferred accountability to them. The solution for bridging the business-technology divide and improving results is early communication. Not only senior business managers must understand more about how IT affects both strategy and the bottom line, CIOs need to learn to communicate the vision, strategies and goals of the IT organization in terms non-IT executives can understand. Open sharing is crucial in this phase.
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